Setting up an Best internal chat

Setting up an internal chat

An internal chat platform acts as the beating heart of communication in an organization. This powerful tool facilitates communication between employees and greatly increases productivity. Here are some reasons why an organization needs an internal chat platform:

Why do we need internal chat?

1. Fast and effective communication:

Instant Response: Unlike email, chat allows for quick and immediate responses to questions and requests.
Reduced response time: By reducing the time required to communicate, work processes are accelerated.
Informal communication: The friendly and informal environment of chat makes employees feel more comfortable and communicate easily.

2. Better collaboration:

Teamwork: Group chats allow you to collaborate on projects and ideas simultaneously.
Information sharing: Helps you easily share files, images, and other resources.
Better coordination: Using chat, coordination between teams and different parts of the organization is easily done.

3. Increase productivity:

Reduced interruptions: By centralizing communications on a single platform, interruptions caused by searching for information in emails and other tools are reduced.
Increased focus: Employees can focus on their work and quickly respond to colleagues’ questions when needed.
Better time management: Employees can optimize their time by using chat and channel organization features.

4. Transparency and access to information:

Chat History: Access to chat history allows you to review past information.
Easy Search: Using advanced search tools, you can easily find the information you are looking for.
Reduced need for meetings: Many meetings can be held online using chat.

5. Cost reduction:

Reduced communication costs: By reducing the use of telephone and email, the organization’s communication costs are reduced.
Increased productivity: Increased productivity leads to reduced human resource costs.

6. Flexibility:

Remote work: Allows for remote work and effective communication with colleagues.
Access from any device: Employees can access chat from any device (computer, mobile phone, tablet).

7. Security:

Access Control: Ability to set access levels for different users and create private channels.
Encryption: Many chat platforms use encryption to protect sensitive information.

What platform does Wira Web use for internal chat?

Wira Web uses the Mattermost platform to set up enterprise chat. You can learn more about this intra-organizational chat platform in the rest of the article.

Mattermost: A comprehensive platform for enterprise communications (internal chat)

Mattermost is a powerful, open-source, enterprise-class chat platform for internal communications that is designed to be a secure and reliable alternative to business tools like Slack. It enables teams and organizations to create a private, secure chat environment to communicate effectively with each other.

Why Mattermost Internal Chat?

Security: Mattermost focuses heavily on data security and uses strong encryption protocols to protect sensitive information. Also, the ability to automatically install servers and have full control over data makes this platform very suitable for organizations that care about information security.
Flexibility: As an open source software, Mattermost allows for extensive customization and development. You can add new features to the platform or integrate it with other systems and tools according to the specific needs of your organization.
Reliability: Mattermost is a very stable and reliable platform designed for use in large enterprise environments. The platform has advanced capabilities for managing users, groups, and channels.
Active user community: Mattermost has an active and growing user community that gives you access to various resources, support, and solutions.

Features of Mattermost

Channels: Creating different channels for different topics and projects allows for better organization of communication.
Direct Chat: Ability to communicate directly with specific people or groups.
File Sharing: Easily share various files including images, videos, and documents.
Integration with other tools: Ability to integrate Mattermost with other tools used in the organization such as GitHub, Jira, and … to increase productivity.
Bots: Use bots to automate repetitive tasks and improve efficiency.
Audio and Video Calling: Ability to make high-quality audio and video calls.
Whiteboard: Use the whiteboard to collaborate on ideas and plans.

Benefits of using Mattermost

Complete control over data: By installing Mattermost on your servers, you will have complete control over your data.
Lower cost: Compared to commercial tools, Mattermost costs much less.
Higher security: Due to the open source nature of Mattermost, vulnerabilities can be quickly and easily investigated and fixed.
Greater flexibility: The ability to customize and extend Mattermost allows you to best adapt the platform to the needs of your organization.

Mattermost Intranet Chat Use Cases

Software development teams: For communication between developers, project managers, and other team members.
Support teams: For ticket management and customer communication.
Sales teams: For customer coordination and management.
Any team that needs a secure and reliable communication platform.

How to install and use Mattermost intranet chat

Mattermost is very easy to install and you can install it on your own servers or on cloud platforms like AWS, Azure, and Google Cloud. Also, Mattermost has a simple and intuitive user interface that makes it easy for users to use.

Comparing Mattermost’s internal chat with other platforms

As an open source alternative to Slack, Mattermost offers very similar features, but with a greater focus on security and enterprise capabilities. Compared to other open source platforms, Mattermost has a more active user community and more development opportunities.

Conclusion on the Mattermost internal chat platform

Mattermost is a very powerful and reliable platform for intra-organizational communication that allows you to create a private and secure chat environment for your team. If you are looking for a secure and reliable alternative to Slack, Mattermost could be a great option for you.